At nonstar, we believe that entertainment should always feel good. Our platform is built for Filipino players aged 21 and above who want to enjoy sports and casino-style games in a safe, transparent environment. Responsible gaming is not just a policy here — it is a commitment we take seriously every single day. We provide tools, information, and support so that every member can set their own limits and play on their own terms. If you ever feel that gaming is affecting your daily life, our team is here to help you take the right steps.
Get Started Read the FAQnonstar gives every Filipino member direct access to practical tools that put you in charge of your own play.
You can set a daily, weekly, or monthly deposit limit on your nonstar account at any time through your account settings. Once a limit is in place, you will not be able to add more funds beyond that amount until the limit period resets. Reducing your deposit limit takes effect immediately, so you are always protected right away. Increasing a limit, on the other hand, requires a mandatory 24-hour cooling period before it becomes active — this built-in pause gives you time to reconsider. Deposit limits are one of the simplest and most effective ways to make sure gaming stays within your personal budget.
A loss limit lets you define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. When you reach your loss limit, your account will automatically prevent further wagers until the new period begins. This tool is especially useful for members who want a financial safety net without stopping play entirely. Like deposit limits, reductions apply instantly while increases carry a mandatory waiting period. Setting a loss limit is a proactive step that keeps the entertainment value of gaming intact without risking more than you can afford.
Session time controls let you cap how long you can stay logged in and active on the platform in a single sitting. Once your chosen session duration is reached, the platform will remind you or log you out automatically, depending on your settings. Taking regular breaks helps you stay aware of how much time you are spending and keeps gaming a leisure activity rather than a habit. You can customise the session length to suit your routine — whether that is 30 minutes, an hour, or longer. Our platform genuinely encourages you to step away and refresh before returning for more.
If you feel you need a short break from the platform, a cooling-off period lets you temporarily pause your account for a defined time — from 24 hours up to several weeks. During a cooling-off period, you cannot log in, place any bets, or make deposits, giving you genuine separation from the platform. Your account and balance are safely preserved during this time. Once the period ends, access is automatically restored without any action required on your part. This option is ideal for members who want a breather without fully closing their account.
Self-exclusion is a longer-term option for members who feel that gaming is becoming harmful to their wellbeing. You can request a self-exclusion of six months, one year, or permanently, and during this period your account will be fully closed to any activity. We will also suppress any promotional communications to you for the duration of the exclusion. Reactivating a self-excluded account is subject to a mandatory review by our responsible gaming team to ensure you are returning in a healthy mindset. We handle all self-exclusion requests with complete confidentiality and compassion.
Reality check reminders are on-screen notifications that appear at regular intervals during your session to let you know how long you have been playing and how your balance has changed. These gentle prompts are designed to keep you connected to reality and help you make conscious decisions about whether to continue, take a break, or stop for the day. You can set the frequency of reminders in your account preferences — every 15, 30, or 60 minutes. Many members find that a simple reminder is enough to keep their play balanced and enjoyable. Staying informed is one of the most powerful responsible gaming habits you can develop.
Recognising the early signs of problem gambling is the first step toward getting help. Here is what to look out for in yourself or someone you care about.
Chasing losses means continuing to gamble specifically to try to win back money you have already lost, rather than playing for enjoyment. This pattern can lead to much larger financial losses and increasing frustration over time. If you notice that you routinely increase your bets after a losing streak, that is a clear signal to pause and reassess. The outcome of any game is independent of previous results, so chasing losses is never a reliable strategy. If this pattern feels familiar, consider activating a loss limit or speaking with our support team.
Wagering money that is earmarked for essential expenses — such as rent, groceries, or bills — is one of the most serious warning signs of problem gambling. Gaming should only ever be funded from discretionary income, the money left over after all your responsibilities are covered. If you find yourself borrowing money to fund your play, or feeling anxious about your finances because of gaming, please reach out immediately. Our responsible gaming tools, including deposit and loss limits, are specifically designed to prevent this kind of situation from developing. Your financial wellbeing matters more than any game.
When gaming begins to take priority over time with family, friends, or professional responsibilities, it has moved beyond the boundaries of healthy entertainment. Missing important events, being distracted at work, or withdrawing from people you care about are all signs that gaming may be taking up too much space in your life. It is worth honestly evaluating how much time and mental energy you are dedicating to gaming compared to other areas of your life. Talking to someone you trust — whether a friend, family member, or counsellor — can provide perspective and support. You do not have to deal with this alone.
Feeling restless, irritable, or preoccupied when you are not actively gaming can be a sign that your relationship with the activity has become compulsive rather than recreational. These emotional responses may indicate that gaming is being used to cope with stress, boredom, or other underlying issues rather than purely for fun. If stopping feels difficult, even when you want to, that is important information to take seriously. Our self-exclusion and cooling-off tools are here precisely for situations like this — they give your mind the space it needs. Speaking with a professional counsellor is always a valid and courageous choice.
You are never alone. These local resources are available to anyone in the Philippines who needs support with problem gambling.
The National Council on Problem Gambling (NCPG) in the Philippines provides guidance, referrals, and support services for individuals and families affected by problem gambling. Their programmes are designed to be accessible to Filipinos from all walks of life, without stigma. Reaching out to a national organisation is a strong first step when you feel uncertain about where to turn. They can connect you with trained counsellors who understand the cultural context of gambling in the Philippines. Taking that first call or visit is a sign of strength, not weakness.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline that provides confidential mental health support, including for issues related to compulsive gambling. You can reach them at their published hotline number any time of the day or night — trained counsellors are always available. Mental health and gambling issues are deeply connected, and seeking support for one often helps address the other. Calling a hotline does not commit you to anything — it is simply a conversation with a caring professional. The NCMH hotline is free of charge and accessible to all Filipinos.
Our own player support team is available around the clock to help you activate any responsible gaming tool on your account — from setting a deposit limit to requesting a full self-exclusion. You can reach us via the Help Centre inside the platform, and all conversations are handled with complete confidentiality and respect. We will never judge you for asking for help; in fact, we actively encourage it. Our support agents are trained to listen and to guide you to the right internal tools or external resources depending on your situation. Reaching out to us is always the right move if you have any concerns about your gaming habits.
nonstar is here for Filipino players who want a fun, safe, and transparent gaming experience. Set your limits, use our tools, and reach out whenever you need us. Responsible gaming starts the moment you take control.