At nonstar, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino members, how we use it, who we may share it with, and what rights you have over your own data. Please take a few minutes to read through this page before you register or use our platform. We believe in being open and honest about our data practices so that every member can make informed decisions about their account. If you have any questions after reading this policy, our support team is always available to help.
A plain-language breakdown of the personal data we gather and the purposes behind each category.
When you create an account on nonstar, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet our minimum age requirement of 21 years and to establish your member profile on the platform. We also collect the details you provide during any identity verification process required under Philippine regulations. Your registration data allows us to manage your account, process your transactions, and communicate with you about your activity. Without this basic information, we are unable to provide you with access to the platform's features and services.
To facilitate deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or sensitive authentication data on our own servers — this information is handled directly by our licensed Philippine payment partners using industry-standard encryption. Transaction history is retained on your account dashboard so you can review your activity at any time. We use this data to process your requests, investigate disputes, and meet our obligations under Philippine anti-money laundering regulations. All financial data is stored securely and accessed only by authorised personnel.
We collect information about how you interact with the nonstar platform, including the pages and features you visit, the sports events and games you engage with, the duration of your sessions, and the device and browser you use to access the service. This usage data helps us understand how Filipino members navigate the platform so we can improve the experience, fix technical issues, and make our content more relevant. We also collect IP addresses and general location data at the country or regional level to enforce geographic access controls and detect unusual account activity. Activity data is reviewed by our responsible gaming team to identify any patterns that may suggest a member needs support. This type of data is never sold to third-party advertisers.
When you contact our support team — whether by email, live chat, or through the in-platform help centre — we retain records of those conversations to help us resolve your issue and improve our service quality. This includes any documents or screenshots you send us as part of a support request or account verification. We may also send you platform notifications, security alerts, and updates related to your account, which you cannot opt out of as they are necessary for the safe operation of your membership. Optional marketing communications, such as promotional offers and platform news, can be managed through your account notification settings at any time. We do not share your communication records with third parties except where required by law or to resolve a verified dispute.
Like most modern web platforms, nonstar uses cookies and similar tracking technologies to remember your session preferences, keep you logged in securely, and measure how different parts of the platform perform. Essential cookies are necessary for the platform to function and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand aggregate usage patterns — for example, which sports categories are most popular among Filipino members — and these can be controlled through your browser settings. We do not use cookies to serve third-party advertisements or to build profiles for sale to external parties. A full list of the cookies we use and their individual purposes is available by contacting our support team.
When you access nonstar from a mobile device or desktop browser, we may collect certain technical identifiers such as your device type, operating system version, and screen resolution to ensure the platform renders correctly and performs optimally on your setup. Approximate location data derived from your IP address is used solely to verify that you are accessing the service from the Philippines, in line with our licensing conditions, and to detect potentially fraudulent access attempts from unexpected locations. We do not collect precise GPS coordinates or fine-grained location data from your device. Device data is retained only for as long as necessary to fulfil its stated purpose and is then deleted or anonymised in line with our data retention schedule. If you have any concerns about device data collection, please reach out to our support team.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear, enforceable rights over your personal data.
You have the right to request a copy of the personal data we hold about you at any time. This includes your registration details, transaction history, and a summary of how your data has been used since you joined the platform. To submit an access request, please contact our support team with your registered email address and we will respond within the timeframe required by Philippine law. We may need to verify your identity before releasing any personal information to ensure your data is not disclosed to an unauthorised party. There is no fee for submitting a standard access request.
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it. You can update many of your account details directly through your member dashboard, or contact our support team for changes that require verification — such as your registered name or date of birth. We will action correction requests promptly and, where necessary, inform any third parties who received the incorrect data of the update. Keeping your information accurate is important both for your account security and for the correct processing of your transactions and rewards. Please notify us as soon as possible if you notice any errors in your account details.
You may request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it. Please note that some data must be kept for a defined period under Philippine financial regulations and anti-money laundering laws, regardless of a deletion request. We will always explain clearly which data can be deleted and which must be retained, and for how long. Once the mandatory retention period has passed, your data will be permanently deleted or anonymised so it can no longer be linked to you. Deletion requests can be submitted through our support team using your registered contact details.
Where we process your personal data based on your consent — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing already carried out. You can manage your communication preferences directly within your account settings or by contacting our support team. You also have the right to object to certain types of data processing, including any processing carried out for purposes beyond the direct provision of our services. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We take all privacy concerns seriously and will cooperate fully with any regulatory review.
We do not sell your personal information. Here is a transparent account of when and with whom data may be shared.
To process your deposits and withdrawals in Philippine pesos, we share the minimum necessary transaction details with our licensed payment partners operating in the Philippines. These providers are contractually required to handle your financial data securely and are only permitted to use it for the specific purpose of completing your requested transaction. They are bound by the same data protection standards applicable under Philippine law. We do not share your browsing behaviour, game activity, or account history with any payment provider. Your payment data is never used by these third parties for their own marketing or profiling purposes.
We may be required by law to disclose certain personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities — for example, in connection with an investigation into fraud, money laundering, or other criminal activity. We will only disclose the specific information legally required and will not volunteer additional data beyond what is mandated. Where we are permitted by law to notify you of such a disclosure before it occurs, we will do so. Compliance with Philippine law is a core obligation that takes precedence over individual data preferences in these specific circumstances. All disclosures to authorities are logged and reviewed internally to ensure they are lawful and proportionate.
We work with a small number of carefully selected technology and infrastructure providers who help us operate and maintain the nonstar platform — for example, cloud hosting services and customer support tools. These providers act as data processors on our behalf and are only permitted to access personal data to the extent strictly necessary to perform their contracted services. All our service providers are bound by data processing agreements that require them to maintain the same level of data protection we apply internally. We do not allow any of these partners to use your data for their own purposes, and we review these relationships regularly to ensure ongoing compliance. If you have questions about specific third-party relationships, contact our support team.
We only retain personal information for as long as necessary to deliver our service and meet our legal obligations as a Philippines-regulated platform.
For as long as your account remains open and active on the nonstar platform, we retain all registration, profile, and activity data necessary to deliver our services to you. This includes your contact details, login credentials, preferences, and any responsible gaming settings you have applied to your account. We regularly review the data associated with active accounts to ensure we are not holding more information than is needed for the purposes outlined in this policy. You can update or remove certain types of information directly from your account dashboard at any time. If you have been inactive for an extended period, we may contact you to confirm whether you wish to keep your account open.
When you close your nonstar account, we will delete or anonymise most of your personal data within a reasonable timeframe following closure. However, certain records — particularly financial transaction data and identity verification documents — must be retained for a minimum period in accordance with Philippine anti-money laundering laws and financial regulations. We will always tell you which data is subject to mandatory retention and when it is scheduled for deletion. After the mandatory retention period expires, all remaining personal data linked to your closed account is permanently deleted from our systems. We do not use retained data from closed accounts for any marketing or profiling purposes.
Security is built into every layer of the nonstar platform to keep Filipino members' data safe.
All data transmitted between your device and the nonstar platform is protected using industry-standard TLS encryption, which prevents your information from being intercepted while in transit. Sensitive data stored on our servers — including identity verification documents and financial records — is encrypted at rest using current best-practice algorithms. Our encryption standards are reviewed regularly and updated whenever stronger protections become available. Payment processing is additionally protected by our licensed Philippine payment partners, who apply their own layers of financial-grade encryption. We do not store unencrypted copies of any sensitive member data.
Access to personal data within our organisation is strictly limited to staff members who need it to perform their specific job functions, using a principle of minimum necessary access. All staff with access to member data receive mandatory privacy and data security training, and their access permissions are reviewed on a regular schedule. We maintain detailed internal logs of who accesses personal data and when, which allows us to detect and investigate any unauthorised activity quickly. Contractors and third-party service providers are subject to the same access controls and confidentiality requirements as our direct employees. Any suspected internal data breach is treated as a critical incident and investigated immediately.
We operate continuous monitoring systems that are designed to detect unusual activity, potential intrusions, or unauthorised data access as quickly as possible. In the event of a data breach that could affect your personal information, we are committed to notifying affected members and the National Privacy Commission of the Philippines within the timeframes required by law. Our breach response plan sets out clear steps for containing any incident, assessing its impact, and restoring normal operations with minimal disruption to members. We will always be transparent about what happened, what data was involved, and what steps we have taken in response. Your trust is fundamental to what we do, and we treat any security incident with the utmost seriousness.
nonstar is strictly for Filipino adults aged 21 and above. We take our obligation to protect minors very seriously.
The nonstar platform is intended exclusively for persons who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect, use, or retain any personal information from individuals who are under 21. All members are required to confirm their age at registration, and identity verification processes are in place to support this requirement. If we discover that a member has provided false information about their age or that an account has been created by a minor, we will immediately close the account and delete all associated data. We encourage parents and guardians to monitor their children's online activity and to use parental controls to prevent access to gaming platforms.
If you believe that a minor has registered on the nonstar platform, please contact our support team immediately so that we can investigate and take the necessary action without delay. Protecting young people from harm is a responsibility we share with regulators, parents, and the wider community, and we will always act swiftly on any credible report involving a minor. Our responsible gaming tools are also available to any member who wants to set limits or take a break from the platform at any time.
We may update this policy from time to time. Here is how we will keep you informed.
We review this Privacy Policy on a regular basis to ensure it remains accurate, up to date, and reflective of our current data practices. If we make any material changes — for example, if we begin collecting a new category of personal data or change the way we share information with third parties — we will notify registered members via the email address associated with their account before the changes take effect. For minor clarifications or updates that do not affect your rights or the way we process your data, we may update this page without sending a direct notification, but the "Last Updated" date at the top of the policy will always reflect the most recent revision. We encourage you to revisit this page periodically so that you are always aware of how your data is being handled. Continuing to use the nonstar platform after an update has been published constitutes your acceptance of the revised policy.
If you disagree with any changes to this policy, you have the right to close your account and request deletion of your personal data, subject to any mandatory retention requirements described in the retention section above. Our support team is available to answer any questions you may have about a policy update or about your rights following a change. We are committed to maintaining your trust by being transparent about any evolution in our data practices and by giving you meaningful choices about how your information is used. All previous versions of this Privacy Policy are available on request from our support team.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need help with your nonstar account, our support team is here for you. You can also visit our FAQ page for quick answers about how your data is managed on the platform.